Terms of service

Terms of Service

These Terms of Service apply when you access the Dreim Wardrobe website or place a rental order with us. By completing a booking, you agree to these terms.

1. Rental Agreement

All garments booked through Dreim Wardrobe are provided on a temporary rental basis only. Ownership of all rental items remains with Dreim Wardrobe at all times.

Your rental period is the period selected and confirmed at checkout.

2. Rental Period

Customers may select from the rental durations available on the website.

Your garment must be returned by the return date specified in your booking or accompanying return instructions.

Keeping a garment beyond your rental period without prior approval may result in late fees.

3. Sizing & Fit

Customers are responsible for selecting the appropriate garment and size. We provide sizing and fit information to assist you; however, fit can vary between designers and styles.

If you are unsure about sizing before booking, please contact us and we will be happy to assist.

A garment not fitting as expected does not automatically entitle the customer to a refund, subject to any rights available under Australian Consumer Law.

4. Care of Rental Garments

While a garment is in your possession, we ask that you treat it with reasonable care.

Please do not:

• wash or dry-clean the garment;

• iron or steam the garment contrary to any care instructions provided;

• alter, cut, hem or permanently modify the garment;

• use fabric glue, permanent tape or other products that may damage the garment;

• remove labels or tags; or

• attempt to repair significant damage yourself.

Standard professional cleaning following normal wear is included in your rental unless otherwise stated.

5. Damage

Normal, reasonable wear associated with wearing a rental garment is expected.

If a garment is damaged beyond reasonable wear and tear while in your possession, you may be responsible for the reasonable cost of repairing the garment.

Where a garment is damaged beyond reasonable repair, you may be responsible for its reasonable replacement value, subject to applicable law and the circumstances of the damage.

Please notify Dreim Wardrobe as soon as possible if an item is accidentally damaged.

6. Loss, Theft & Unreturned Garments

You are responsible for taking reasonable care of the garment during your rental period.

If a garment is lost, stolen or cannot be returned, please notify us immediately.

Where an item is not returned, is lost while in the customer’s possession, or is damaged beyond reasonable repair, Dreim Wardrobe may seek the reasonable replacement value of the garment to the extent permitted by law.

7. Late Returns

Rental garments must be lodged for return by the return deadline provided with your booking.

Late returns can prevent another customer from receiving their booking and may therefore incur additional charges.

You will not be held responsible for a carrier delay where you have correctly lodged the return on time using the return method provided by Dreim Wardrobe.

If you know that you will be unable to return an item on time, please contact us immediately.

8. Delivery

Customers are responsible for providing complete and accurate delivery information when placing an order.

Once an order has been dispatched, delivery times may be affected by circumstances outside our reasonable control.

If we become aware of an issue that may prevent your garment from arriving in time for your booking, we will contact you as soon as reasonably possible.

Nothing in this section limits any rights or remedies available to you under Australian Consumer Law.

9. Cancellations & Refunds

Cancellations and refunds are governed by our Return & Refund Policy.

Because rental garments are reserved for specific dates and removed from availability for other customers, cancellation conditions may depend on how far in advance of the rental date a booking is cancelled.

10. Faulty or Incorrect Items

Please inspect your garment when it arrives.

If you receive the incorrect garment or an item that is faulty, materially different from its description or otherwise fails to meet a consumer guarantee, contact us as soon as possible.

Your rights under Australian Consumer Law apply in addition to these Terms.

11. Cleaning

Standard cleaning following normal wear is included in the rental price.

Customers should not independently wash or dry-clean rental garments unless specifically instructed by Dreim Wardrobe.

Additional reasonable charges may apply where specialist restoration is required because of damage beyond reasonable wear and tear, to the extent permitted by law.

12. Use of the Website

You must not misuse the Dreim Wardrobe website, attempt to interfere with its operation, engage in fraudulent activity or use the website for an unlawful purpose.

We reserve the right to cancel or refuse an order where we reasonably suspect fraud, misuse or unlawful activity.

13. Pricing & Payment

Rental prices are displayed on the website and may vary depending on the garment, rental duration or other options selected.

The total applicable price will be displayed before you complete your booking.

Any additional fees that may become payable under these Terms will only be charged or sought where permitted by applicable law.

14. Promotions & Discount Codes

Promotional offers and discount codes may be subject to additional conditions, including validity periods and eligibility requirements.

Unless otherwise stated, promotional codes cannot be exchanged for cash.

15. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under Australian Consumer Law.

Nothing in these Terms is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded.

If any provision of these Terms conflicts with a mandatory right under Australian Consumer Law, that mandatory right will prevail.

16. Changes to These Terms

We may update these Terms from time to time. The Terms applying to your rental will be those in effect when your booking is placed, except where a change is required by law.

17. Contact

If you have questions about your booking or these Terms, please contact Dreim Wardrobe using the contact details provided on our website.

 

18. Refundable Security Deposit

A refundable AUD $500 security deposit is required per rental booking, in addition to the rental price. Dreim Wardrobe will send a separate payment request before dispatch. The deposit must be paid before your garment is dispatched or released for collection.

The deposit is charged in full, rather than held as a temporary card authorisation.

After your garment is returned and inspected, we will promptly refund the deposit to your original payment method, less any reasonable, documented costs payable under these terms for damage beyond reasonable wear and tear, loss or non-return, and any late return fees.

Before making a deduction, we will explain the reason and amount, provide supporting photographs and/or evidence of repair or replacement costs, and give you a reasonable opportunity to respond. Any undisputed balance will be refunded promptly. Bank processing times may vary.

The deposit is not automatically forfeited. If reasonable costs payable under these terms exceed $500, we may invoice you separately for the balance. Paying the deposit does not authorise additional automatic charges to your card.

If your booking is cancelled, any security deposit paid will be refunded separately from the cancellation conditions that apply to your rental fee.

Nothing in this section excludes, restricts or modifies your rights under Australian Consumer Law.